Customizing the favorite buttons

All buttons give you menu access to all the feature buttons for the registered extension. Avaya one-X Agent provides options to customize favorite buttons to appear on the expanded Dial Pad view. You can add up to eight favorite buttons feature buttons including the touch-tone shortcuts. All buttons give you menu access to all feature buttons for the registered extension. These buttons also appear on the button bar of the main user interface, if you have enabled the option to display this bar in the Agent Preferences dialog box.

Any buttons available as features or as Touch Tone shortcuts are defined at the time of customizing the favorite buttons. If an agent moves to another extension using the same User Profile, the Communication Manager button features change and bases the buttons on the new extension. The Favorite Communication Manager buttons (not shortcuts) may disappear if the buttons were defined for one extension and are not available on the second extension.

NoteNote

Administrators must ensure that favorite buttons are available on all telephones for agents having hot-desking option.

Use the following steps to add or remove the favorite buttons on the expanded Dial Pad window.

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  1. On the Dial Pad window, select Settings > Select Favorite Buttons.

    You can also customize the favorite buttons from System Options > Agent Preferences > User Interface > Select Favorite Buttons.

  2. In the Favorite Buttons dialog box, perform any of the following actions:

    • To add favorite buttons, select the appropriate button option from the left panel of the Dial Pad window.

    • To remove favorite buttons, clear the appropriate button from the right panel of the Dial Pad window.

  3. Click OK.

    The Dial Pad window displays the favorite buttons.

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Related information
Favorite Buttons dialog Box field descriptions
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